Shipping and Delivery Information


Policy

We currently only offer shipping to Australia and New Zealand.

We use a courier service for our domestic and International shipments. You will be required to sign for your order upon delivery. We recommend providing a daytime address and phone number when placing your order so that your order can reach you in a timely manner.


Shipping charges

Our domestic (Australian) shipping charges are as follows:
All orders - Free

Our international shipping charges are as follows:
Orders over $150AUD - $10AUD
Orders under $150AUD - $20AUD

You may be required to pay further shipping charges in the instance of change of address or delivery time.


Shipping time

Please allow 3-5 business days for order processing. Orders placed after 10am are processed the next business day.


Peak period shipping time

During sale activity and seasonal peak periods there may be a delay in order processing and shipment. During these periods please allow a further 3 days for shipments to metropolitan areas and 4 days for all other areas.

Please note shipping times are only our best estimate and can vary due to a number of factors. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. orders are subject to availability. If you have any questions regarding delivery please contact us at enquiries@insight51.com.
 

Taxes and duties

Please note for international shipments, customs duties and foreign taxes may be payable before your order is cleared by customs. Insight will not be held responsible for any charges incurred nor can we provide an estimate of these costs. Please contact your local customs office for more information regarding taxes and duties payable in your region.

 
Ownership and risk

Upon delivery at your specified address, ownership and risk of damage is transferred to the customer. We require a signature upon delivery; if you are placing an order as a gift please use the name of the intended recipient in the shipping address form located at the checkout. We will not be held responsible for any undeliverable orders. In the instance that the intended recipient is unavailable it is up to the customer to organise re-delivery with the courier company.

Order cancellation 

If you wish to cancel an order please contact enquiries@insight51.com and provide the order number emailed to you at time of order placement and reason for cancellation. If your order was placed after 10am on a business day please notify us via the link above before 10am the following day. We will be unable to process a cancellation of your order if we are not notified of your intention to cancel the order by 10am the following day.